Terms And Conditions

PAYMENTS

Payment can be made with any debit or credit card. The payment is 100% secure and is protected by a 2056 bit SSL protocol.

PRICE

The price for each tour includes transportation, the services of your driver and tour guide. Food and drink is not included in the price paid. No entrance fees to buildings or other any other attractions are included.

GIFT CARDS

 

Gift coupons will be valid for one year from the date of purchase. They can be exchanged on the day after your purchase as long as there is availability on the tour. gift cards can not be exchanged for cash.

CHILDREN AND FAMILIES

 

Unfortunately we can not take children under FIVE years of age on our regular day tours. Children from 5 to 15 on the day of travel pay a reduced price.

ARRIVAL FOR THE TOUR DEPARTURE

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We recommend arriving at the meeting point of our excursions 15 MINUTES BEFORE DEPARTURE since we can not wait for delayed passengers. This is due to special restrictions of the areas, No refunds will be issued for missing the tours departure.

TOUR SCHEDULE

 

All times during the day are approximate. Due to factors beyond the companies control, we can not guarantee these times. If you have any connections to make after the return of your tour, we recommend that you arrange a travel insurance or contact us if you have any other questions.

MINIMUM NUMBERS

 

The minimum number of passengers for a tour to depart is 8. If these requirements are not met, the company reserves the right to cancel the tour. In the rare case that this happens we will let you know in advance and an alternative trip or full refund will be issued,

REFUNDS AND CANCELLATIONS

 

The company reserves the right to cancel any tour due to exceptional circumstances beyond our control or when the number of passengers is less than the minimum of 8 is not met. In such cases we will relocate you on to another tour, or give you a refund if you wish.

 

DAY TRIPS

 

* For any if you cancellations with in the minimum of 3 days, the total amount of the tour will be refunded.
* If you cancel any booking within three days of the tours departure, there will be no compensation.


PRIVATE TOURS

* For cancellations of at least 10 days in advance, the amount will be refunded in full.
* If the cancellation occurs between 10 to 5 days prior to the tour, we will refund you 50% of the reservation.
* For any cancellations of less than 5 days, there will be no refunds.

COMPLAINTS

At Hairy Haggis Tours we appreciate any form of criticism or comments regarding the company, as this will help us to improve our  service. Any complaint must be sent to the team by email or by letter within 7 days after the activity.

TRAVEL INSURANCE

We recommend that suitable travel insurance is purchased  for the tours, to cover any incidents that may happen.

VEHICLES

Hairy Haggis Tours reserves the right to alter any vehicle size used on the tours with out any prior notice.

ALTERATIONS OR ALTERNATIVES

The company reserves the right to alter the itinerary at any time due to weather conditions, traffic problems, availability of attractions or any other circumstances beyond our control.

THIRD PARTIES AND OTHER OPERATORS

Hairy Haggis Tours will not accept any liability in relation to any third party suppliers (tourist attractions, accommodation, subcontractors of vehicles), except in the case that they are direct employees of the company.

CUSTOMER CONDUCT

Smoking is not allowed in any of our vehicles as well as alcohol consumption.

 

The company reserves the right to refuse travel to any customer whose conduct is causing annoyance to other passengers or suppliers. In this case there will be no refund of the money and the company shall not be held responsible the passenger.

FORCE MAJEURE

Hairy Haggis Tours will not be held responsible for any loss, inconvenience or damage caused by war, threat of war, terrorist attack, demonstrations, natural disasters, fires, diseases, weather conditions, road conditions or mechanical / electrical failure of the vehicle.

DATA PROTECTION

Your data will be protected at all times. By making your reservation you are giving us the consent to send you details of other products or services that we provide and feel they will be of interest to you.

In case you do not want to receive this type of information, Please let us know by phone or e-mail.